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Frequently Asked Questions
Laser Brain, Ink. is a print-on-demand store — we don’t keep any products in stock. Every item is made specifically for you after you place your order, using the same production partners trusted by thousands of independent shops. Because nothing is pre-made, our policies around production, shipping, and returns work a little differently than traditional retail. Here’s what you need to know.
Shipping Worldwide
We ship to most countries around the globe. Delivery times vary by destination and shipping method.
30-Day Guarantee
Damaged, defective, or incorrect items are covered with a free reprint or refund within 30 days of delivery.
Security Payment
All transactions are processed through secure, encrypted payment gateways.
We don’t keep any inventory. Every product is print-on-demand, meaning it’s printed, embroidered, or otherwise produced specifically for you only after you place your order.
Delivery has two parts: production and shipping. Production (printing, quality check, and packing) typically takes 2–5 business days, though more complex items like embroidery, all-over prints, or knitwear can take up to 7–12 business days. Once production is complete, shipping typically adds another 2–7 business days for U.S. domestic orders, and can take considerably longer for international orders depending on the destination and customs processing.
If your order includes different types of products, they may be produced at different facilities and could ship separately, sometimes arriving on different days. This is completely normal for print-on-demand orders and doesn’t mean anything went wrong.
Orders typically enter production very quickly, so changes or cancellations are only possible before production begins. Please contact us as soon as possible if you need to make a change — once an item is in production, we’re no longer able to cancel or modify it.
Because every item is made to order specifically for you, we’re not able to accept returns, exchanges, or refunds for buyer’s remorse, or if you ordered the wrong size or color. Custom-printed items can’t be resold or reused once produced, so please double-check sizing and options before ordering. Refunds and replacements are only offered for items that arrive damaged, defective, or incorrect — see below.
We’ve got you covered. If your item arrives damaged, misprinted, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a clear photo of the issue, and we’ll arrange a free reprint or a refund. There’s no need to ship the item back to us.
Please check the size chart on each product page before ordering — sizing can vary between styles, and unisex or youth cuts in particular often run differently than standard retail sizing. Minor size variations of less than an inch from the listed measurements are a normal part of the printing process and aren’t eligible for a reprint.
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status any time from your account page.
